For broken chain, missing or loose charm, etc. call or email email@example.com to discuss your repaire problem. We will determine if it's a simple repair at 7.00 to cover return shipping fees. If it is more complex, it may require a quote. Please email or call to confirm your problem is a simple repair before submitting payment and/or returning your item. Instructions and return address is listed in FAQ.
Have you contacted KBKreations for repair approval? If not, please call or email before returning item for repair. Include contact information. Thanks.